Help with OurDance
Support
Find the user guide, review common import steps, or contact the developer directly.
Contact
Email [email protected]. Include your iPhone or iPad model, iOS version, OurDance version, and the steps that caused the issue. Do not attach a private dance video unless we specifically request it and you have the right to share it.
Importing a video
Choose a video from Photos or Files, or use the system Share sheet to send a compatible video to OurDance. The most reliable format is an MP4 or MOV using H.264 or HEVC video and AAC audio. Selected videos are processed locally and are not uploaded to OurDance servers.
If a video does not open
First confirm the file still exists and can play in Photos or Files. If iOS cannot decode the format, convert a copy to H.264/AAC MP4 and import that copy. OurDance does not send your video to an online conversion service.
Optional models and iCloud sync
Beat and stem models are optional downloads that run on your device. Downloads need network access and storage, but your selected video is not uploaded for analysis. Full Unlock can enable iCloud sync for lightweight practice data; original video and full separated audio remain local. See the Privacy Policy for details.
Resetting local data
Delete an imported item inside OurDance where available, or delete the app to remove its local practice library. Deleting the app does not delete the original videos in Photos or Files.